With total customer support in mind, Mazak has made strategic changes to its distribution network. Effective April 1, 2023, Pioneer Machine Sales will provide sales and service support for Mazak customers in Arkansas and Oklahoma, while longtime Mazak distributor A.W. Miller Technical Sales, Inc. will expand its territory to serve customers in Eastern Pennsylvania, Maryland, Delaware, and the southern half of New Jersey.
With the new and expanded partnerships, Mazak reinforces its strategic model of direct sales and distribution in North America. In doing so, the company partners with only the best distributors, reflecting its steadfast commitment to continuous improvement, ongoing excellence, and dedication to customers.
According to company president Dan Janka, Mazak’s strategic approach matches the pace of Mazak innovation in terms of production requirements and increased customer demand. This approach also optimizes core competencies in various areas to ensure customers have access to the resources they need for success.
“With Pioneer and A.W. Miller in our network of distributors, we further enhance our ability to provide meaningful support to customers in those regions and ensure they have local access to the technology and expertise necessary to maintain their competitive edge,” said Janka. “Both distributors are committed to meeting customer objectives and demonstrate the level of leadership Mazak maintains itself and expects from its partners as well.”
With locations in Western Pennsylvania, New York, and Quebec, A.W. Miller has provided customers with the best in machine tool technology for nearly 50 years. With a complete staff of highly capable applications engineers, service, and support personnel, the company has established a long history as an exclusive Mazak distributor in Pennsylvania and New York. The company’s territory expansion will increase Mazak customer access to solutions and support in a broad range of industries to improve innovation and efficiency. In addition to new service technicians, several former Mazak personnel will also join A.W. Miller. Former Northeast Territory direct sales manager Bill Talley will join A.W. Miller to provide continuity in the transition. Jeremy Trout will assume the role of district sales manager, and Nate Howell will become sales manager.
Customers in the Eastern Pennsylvania, Maryland, Delaware, and Southern New Jersey markets can also take advantage of Mazak’s Northeast Technology Center in Windsor Locks, Connecticut. That facility works closely with manufacturers from all industry segments, with a special focus on the medical and jet engine/aerospace sector to generate innovation for increased productivity and efficiency.
For more than 20 years, Pioneer Machine Sales has been focused on innovation, quality and support. As Mazak’s newest distributor partner, Pioneer will work closely with Mazak customers to deliver reliable, high-performance manufacturing solutions.
In addition to local distributor support through Pioneer, customers also have access to Mazak’s network of Technology Centers and Technical Centers across North America. Among those centers is Mazak’s Southwest Technology Center and the Dallas Technical Center, both of which provide customers in the Arkansas and Oklahoma markets with component machining demonstrations, experienced applications engineers and comprehensive training.
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