DMG MORI launches mobile portal app for customers

The “my DMG MORI” app is free with registration. (Courtesy: DMG MORI)

The “my DMG MORI” customer portal app offers quick and direct contact to a DMG MORI service expert with a complete status overview. With the app, users avoid waiting queues over the phone and save even more time with prefilled service requests. Inquiries will be processed immediately with priority by a specialist service expert. Users may then view the processing status of their request at any time in the order overview, and may also track any spare parts orders around the clock.

App features include:

  • Machine details: All important details about the user’s machine.
  • New service requests: Online service requests with photos and videos.
  • Order details: Track and trace the current status of requests at any time.

Benefits include:

  • No waiting: Simple online description of the problem.
  • Immediate processing: The “right” service expert will process the inquiry with priority.
  • Digital access: To complete machine history and documents.
  • Real-time access: To processing status of service and spare part inquiries.
  • Free access, 24/7: From anywhere, at any time.
  • On any device: Computer, smartphone, or via CELOS.

Users must register at the website first before accessing the mobile app.