Pilot Precision Products, a leader in standard and custom broaching tool manufacturing, has promoted John Fazzio to vice president and chief operating officer (COO). Fazzio, who had served as the company’s chief financial officer for the past four years, earned the promotion by leading Pilot’s implementation of EPICOR Kinetic Enterprise Resource Planning (ERP) and adding Smart Inventory Software to improve inventory management by providing closed-loop scheduling.
The implementation allows for real-time order adjustments and the scheduling of more precise delivery times. Those technological advancements have also enabled the company to ensure that standard products are always available for immediate delivery, reducing lead times and improving customer service.
Before joining Pilot, Fazzio held executive positions at Intermountain Electronics in Price, Utah. He earned a Master of Accounting degree from Southern Utah University and a bachelor’s degree in accounting and business management from Utah State University.
“Our commitment to excellence and customer satisfaction drove us to take decisive actions despite pandemic and inflationary-related challenges,” said Eric Hagopian, Pilot’s CEO and president. “John has helped us succeed in that regard and the team looks forward to continued improvement and success under his leadership.”
Amid challenges posed by the COVID-19 pandemic, including labor shortages and supply chain disruptions, Pilot has successfully decreased its lead times for custom tools from a high of 12-16 weeks during the peak of the pandemic to eight weeks or fewer. This improvement has been driven by the addition of talented new staff, investments in cutting-edge technology including the EPICOR Kinetic, and a revamp of operational strategies. Most standard tools are in stock and available for immediate delivery.
Last October, the company began the daunting task of addressing 77 late orders. By the end of the year, that number was reduced to just five, demonstrating a rapid and effective response to backlog challenges. This achievement highlights Pilot’s dedication to reliability and service quality at a time when supply chain reliability has never been more critical.
“Our goal is always to provide our customers with exceptional service and superior product quality,” said Fazzio. “The latest improvements in our lead times and operational efficiencies through data-driven productivity are just the beginning. We are committed to continuous improvement and innovation to keep providing our customers with the highest level of service.”
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