Nord continuously develops and improves digital solutions for their customers to provide an efficient, transparent purchasing experience. The myNord online customer portal is designed to help customers streamline their processes, easily manage their quotes and purchases, and collaborate with colleagues. Engineer, purchasing agent, sales representative, or aftermarket support — myNord has a tool for everyone’s task.
The myNord online customer portal has expanded to become a fully-fledged e-commerce platform with more than 26,500 users worldwide. It offers 24/7/365 access to customer information for flexible collaboration, unit- specific documentation, and access to Nord sales and service support. In addition, Nord has modernized the product configurator to clearly display a summary of all selection steps on one page, noting which have been completed as well as those that still require attention. Thanks to the new plausibility check, the configurator dynamically displays the options matching the entered requests and adjusts as changes are made. Additional information and explanatory texts support the user and further facilitate the configuration process. myNord allows for the online configuration and conformity checking of Nord’s standard product portfolio (gear units, motors, and drive electronics) as well as ATEX geared motors.
The project list section in myNord gives quick visibility to recently quoted projects, product configurations, and projects created by colleagues. Products can be configured based on previous serial numbers or by specifying performance and mechanical requirements using market and customer default settings. After a configuration is complete, it can be saved as a formal quote with account-specific pricing and then either submitted to Nord for processing or saved to the company’s project list for colleagues to review.
Unit specific 2D/3D drawings can also be created directly from the project list. Documentation such as operating and maintenance manuals, spare parts lists, certificates, and more can also be downloaded based on the serial number, order number, or by scanning the QR code on the unit. The user interface also offers an option to contact Nord directly through the portal if additional support is needed.
An additional feature of myNord is the Spare Parts Shop. Registered users can order Universal worm gear units, AC motors, variable frequency drives, motor starters, and replacement parts such as bearings, seals, gearing, gaskets, and more with free standard shipping on orders over $25.
More info www.nord.com
