Nord Drivesystems consistently seeks new ways to better support their customers, including continuous training for their internal teams and their authorized distributors and sales partners.
Nord’s global network stretches across more than 80 countries to provide short delivery times, local customer support, and rapid service.
As part of the internal sales team, Nord district sales managers (DSMs) receive an all-inclusive training when they join the company to enable them to have high degree of knowledge when visiting and assisting customers. Due to the continued growth of industries and Nord, they must remain current on product and industry knowledge by attending sales meetings, internal and external trainings, as well as reading sales manuals, books, or trade journals. Nord recently hosted a two-day training for their entire sales team that discussed variable frequency drives, MAXXDRIVE industrial gear units, and interchanges.
Nord works with a network of approximately 500 experienced and highly knowledgeable distributors across North America to provide customers with prompt service. To help distributors deepen their knowledge and understanding of Nord products and services, Nord offers in-person individualized trainings as well as hosts open trainings four times a year across the four assembly plants in the United States. The three-day sessions are led by Nord industry experts and cover Nord gear units, MAXXDRIVE industrial gear units, electric motors, electronic control products, and an overview of the myNord online customer portal. The trainings also feature hands-on activities such as gear unit selections and building Universal worm drives. Private trainings can be held where requested by the distributor such as their facility, an on-site location, at one of Nord’s facilities, or via online. Nord will match the training curriculum to the distributor’s needs to ensure they are able to offer quality support to customers. In 2025, Nord will begin offering online seminars that cover gearboxes, motors, specific applications, and more.
Nord’s trainings on the myNord online customer portal are presented by the eBusiness team and showcase a comprehensive overview of their online tools. Attendees can expect to complete the training knowing how to size a unit for a new application, configure products, generate quotes with account specific pricing, track existing orders, as well as navigate the spare parts shop. Also covered are how to access previous order history, serial number documentation, and operation and maintenance manuals. These trainings are available to customers and distributors in person at a designated facility, during Open Distributor trainings at Nord facilities, or via an interactive online course.
Nord also heavily invests in the internal customer experience (CX) team’s training and development, as well as training for the production team to ensure high quality output.
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