In a press release dated September 4, 2003, Philadelphia Gear Corporation–a full-service provider of gearing and power transmission solutions located in Norristown, Pennsylvania–announced the online availability of price quoting for replacement parts through the company’s Web site.
Philadelphia Gear customers can request price quotes at no cost via the Web site’s "Parts Quote" section. Price quotes can be provided for Philadelphia Gear designed parts and equipment, as well as parts for gearboxes manufactured by other companies. This new system streamlines the replacement parts ordering process, reducing customer downtime due to inoperable equipment.
For Philadelphia Gear gearboxes, customers need only submit their machine’s model number, located on the nameplate in the box labeled "Size/Type." Once they’ve entered this information, customers gain access to a detailed technical drawling and list of all the parts, where they can simply click on the desired part. This information, along with the gearbox serial number and customer contact information, is all that is needed to submit a quote request. Within 24 hours, a representative from Philadelphia Gear will respond with a price quote for the necessary parts.
For non-Philadelphia Gear gearing equipment, customers can submit technical drawings via the Web site, as well as other product-specific information crucial to identifying replacement parts. Once this information is sent, a representative from Philadelphia Gear will contact the customer with a quote.
With over 100 years of technical drawings and other proprietary information in inventory, Philadelphia Gear is well equipped to handle customers’ requests in a knowledgeable and timely fashion. The new online parts quote system enables Philadelphia Gear to better serve its growing customer base.
"Philadelphia Gear is continuing to increase our online presence in an effort to provide our customers with the most convenient and reliable gearing solutions available," says Carl Rapp, president and CEO. "We are excited about the increased speed, efficiency, and overall customer service improvements in parts replacement our customers will experience with our new online price quote system."
A founding member of the American Gear Manufacturers Association (AGMA), Philadelphia Gear offers products and services found in use worldwide; from conveyor gear drives used in long wall coal mining operations, to emergency repair services critical to the power generation industries. The company serves thousands of customers across the globe from its regional service and manufacturing facilities in New Castle, Deleware; Birmingham, Alabama; Chicago, Houston, and Los Angeles.
For more information contact Thomas J. Chaump of FCF Schmidt Public Relations at (610) 941-0395, or via e-mail at tchaump@fcfschmidtpr.com. Visit them online at [www.philagear.com].
