The Klingelnberg subsidiary in Mexico, with individual technical service, sales services, spare parts supply and grinding service center, recently celebrated its 15-year success story.
November 17, 2015, was a special day for the 17 employees of the Mexican subsidiary in Querétaro City and their families. In honor of this occasion, Jan Klingelnberg, CEO of Klingelnberg AG, traveled to the site and presented awards to long-serving employees of the company.
“Thanks to our committed employees, Klingelnberg Mexico provides extremely professional support to our customers, both as far as our machines are concerned and also with regard to services and application development — which has now been the case for 15 years,” said Klingelnberg. “I would like to take this opportunity to thank everyone concerned.”
The Latin American subsidiary was founded as Klingelnberg Oerlikon Mexico in 2000 in the centrally located state of Querétaro, which is a strategic location, particularly with regard to the automotive industry. With this new on-site presence, Klingelnberg was covering the increasing demand for local, individual service in this market, which is important to the company.
“It all started with five employees,” recalled Adrián Hernández, director of the Mexican subsidiary. “We now have 17 and can fulfill more than 95 percent of incoming service orders here on site thanks to intensive training. Support from our colleagues in Germany and Switzerland is only required in special cases.”
When the subsidiary was established, service was the main focus of the strategic orientation, but because of the positive demand for Klingelnberg products on the market, the field of activities has been gradually expanded. Sales services and the supplying of spare parts were added, and in 2011, the company finally moved into a new building and opened a grinding service center in order to provide customers with comprehensive support. The facility has been well-received.
"In the beginning, we had five machines on the market,” said Hernández. “There are now more than 250, and the market is still on the move.”
Founded in 1863, the Klingelnberg company is one of the leading companies in the gear industry. Klingelnberg solutions can be found in the automotive, commercial vehicle, aircraft, shipbuilding, wind power, and general gearbox manufacturing industries.
