Rixan/Mitsubishi Robotics Announces New Two-Year Warranty

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The exclusive North American distributor for Mitsubishi Electric Automation Robots, Rixan Associates, has announced that all Mitsubishi Electric Automation robots now come with a two-year warranty.

"As part of our ‘Superior Customer Experience’ philosophy of going that extra mile for our customers, we are delighted to announce a new two-year warranty on all Mitsubishi Electric Automation robots," according to Stephen Harris, Rixan’s president. "Mitsubishi robots have garnered a well-deserved reputation throughout the industry for their quality, reliability, and longevity. We are fully confident in the Mitsubishi product and its performance, so much so that we have added an additional year onto an already strong warranty. We call it the two-year ‘no strings attached’ warranty because, basically, everything is covered other than customer damage.

"We have many customers who have had their Mitsubishi robots running almost continually for eight or nine years and more, so we feel confident in offering this additional warranty," he says. "In this age of global competitiveness, our customers want to know they are getting the very best ROI in terms of price, dependability, and maximum up-time. Obviously we feel that Mitsubishi robots provide a very high confidence level among users. With more than 10,000 Mitsubishi robot installations in operation across the United States, it has become a very desirable product. The additional warranty just adds to that desirability and confidence in our product."

Rixan Associates/Mitsubishi Robotics offers a variety of SCARA, vertically-articulated, pentangular, and Cartesian robots which are capable of handling a variety of applications including: assembly; pick-n-pack; deburring; coating; palletizing; packaging; spraying; and more. The robots feature payloads from 1kg to 12kg, offer from four to seven degrees of freedom, and feature base to faceplate reaches from 410mm to 1381mm.

Established in 1959, Rixan Associates of Dayton, Ohio, is the exclusive distributor, service center, and value-added retailer of Mitsubishi Electric Automation Robots and Mitsubishi Heavy Industries Robots in North America. It is also the distributor and service center for Samsung robots in the United States. Rixan is a broad-based supplier of robots, robot automation, and complete turnkey systems and solutions for industry.

For more information contact John F. Neal, director of marketing for Rixan, at (937) 438-3005 or jneal@rixan.com. Visit online at [www.rixan.com].