Carbide Tool Services, Inc. was incorporated in 1988 by Norman Nat. Nat had extensive experience in carbide indexable tool market, representing major carbide product manufacturers. When the company began, indexable carbide insert tools were quite basic, mainly single-pocket tool holders, boring bars, indexable milling cutters, and the occasional indexable double pocket drill.
As the carbide industry progressed, more sophisticated tooling became available: exotic configurations of multi-pocket end mills, helical indexable milling cutters, indexable gear tooth cutters that replaced solid steel hobs and made milling and gear cutting considerably more effective. Figure 1
Along with the progress in new concepts of indexable tooling used in the gear machining industry came sophisticated high-priced tool holders. These items were not off-the-shelf items. Each was designed by the OEM manufacturer to perform specific tasks for the end users. Prices for the tools were, and still are, quite significant, as are delivery lead times.
All indexable tool holding devices either are damaged or experience wear which makes them unusable. These factors opened the door to a market for a repair service to both replace damaged or worn tooling on a timely basis as well as cutting replacement costs at a minimum of 50%. The more expensive the indexable cutter bodies, the more the customers save by having the items repaired rather than replaced by a new tool.
Nat sold Carbide Tool Services in 1992 to Julie Reiling, a long time major factor in the business. Since Reilings’ beginning as CEO and owner of the company, its growth and capabilities have reached levels that were unimaginable in the past. In 1997 the company achieved both ISO and WBE certification status.
“Today, CTS occupies a 22,000 square foot facility, which we will double in size in the coming two years. The company does one thing and one thing only-CTS repairs indexable tooling. CTS is known nationally as the leader of this ‘niche’ industry,” states Reiling.
With cooperation from many OEM manufacturers, the CTS sales engineering staff can answer customers questions immediately and effectively. A system of video presentations from the customer plants to the CTS offices makes communication quick and easily understood. Figure 2
According to Reiling, “Customers have the ability to submit information via the Carbide Tool Services website. The website includes an ‘emergency call’ button for the most serious rush orders that is available 24/7. Managers receive the communications on their individual smart phones and respond immediately to any inquiry.”
Capacity at the facility has increased over 30% in the past two years. “Cross training is an important factor in assuring that there is always someone able to perform specific tasks in the repair process. Daily, new innovations in indexable gear cutting tools show up at CTS. We must be ready to perform our services regardless of who manufactured the tools and how quickly the customer needs them back in order to keep their production lines running,” states Reiling.
Reiling is extremely proud of the steps that CTS has taken in order to provide the best quality, cost effectiveness, and delivery that is possible. Refinements take place daily, due to the close liaison between management and employees. A Q3 three-step quality check is made before any item leaves CTS for the customers’ use.
Q3 is a quality control process set up exclusively by CTS engineers for in-house inspection procedures. Machine operators are the first step, inspecting as the machining process is being performed. Each item then goes to an independent inspection department for dimensional inspection. Finally, the repaired tool goes through a cosmetic inspection before it is packaged and shipped to the customer. Figure 3
CTS uses a bar coding system throughout the facility. “A series of optical comparators, close tolerance pre-setting devices and tool balance capabilities make the service unique in the industry. A vast library of information pertaining to OEM tolerances, styles and sizes of insert, and cutter bodies puts information in the hands of plant personnel immediately”, says Reiling.
A 100% guarantee of customer satisfaction assures the customer that when a tool is repaired by CTS it will be to OEM specification. The above-referenced library includes master inserts of virtually every configuration used in indexable carbide tool machining. This is a must in order to determine exact specifications to original design.
The company reputation has grown tremendously. People in the gear cutting and milling business know that when they send a damaged, expensive, difficult-to-replace, tool body to CTS, they will save both time and money.
Julie Reiling assures me they’re looking to the future. “We have an established apprentice program as well as eight 20 year + employees. The people who come into our apprentice program start in the support area, and then do a full training process over a two-year period. We’ve got the best group available, and they’re knocking on our door.”
With expanded sales and engineering coverage throughout the U.S. Carbide Tool Services will continue its growth and recognition as the leader in its field.
To learn more:
Visit www.carbidetool.com or call 763-421-2210.